I have More than 4 years of Progressive Network & System Administration experience, including Formulation of IT Strategies, Reviewing IT systems, Data Center and Network Management, Infrastructure Monitoring, Server Virtualization, Penetration Testing, Data Backups, Service Desk Operations, SOPs and SLAs Development & sound knowledge of ITIL Foundation Framework.
Network Administration:
• Administration of Network Infrastructure of refinery and pumping stations across Pakistan, Resolving complex system, network issues and outages.
• Providing Level 2 and Level 3 Network Support including Operation, Change Management and Request Fulfilment of Network Devices - Routers, Switches, and Firewalls.
• Configuring and upgrading Cisco router 29xx 19xx, 18xx, switches 29xx, 35xx, 37xx, 36xx, 38xx, 45xx VPN gateway and Firewalls.
• Experience with Network Management and Monitoring toolsets including Nagios MRTG, Ops-View, Solar-Winds Syslog, Cisco Network Assistant and Cisco Configuration Professional.
• Perform daily system monitoring, verifying the integrity and availability of all network devices and key processes, reviewing system logs.
• LAN/WAN Engineering, Layer 1/2, MPLS and Routing protocols – RIP, OSPF, BGP, EIGRP routing protocols and ACL configurations.
• Periodically updating support procedure, review and upgrade system firmware, application software and IOS.
• Advance skills with MS Office to include Visio, Word, Excel, Power Point, Outlook and IBM Lotus notes.
• Good understanding of QoS and bandwidth management within the WAN and LAN environments.
• Developing SOPs and reviewing configuration and policies of network and datacenter devices.
• Documenting and maintaining LAN/WAN drawings and equipment lists.
• Deployed Cisco and Polycom Video conferencing solutions.
Datacenter Monitoring, Antivirus and Proxy Server Administration:
• Perform daily monitoring of Datacenter Environment, UPS and Fire suppression system. Quarterly disaster recovery drill.
• Installation, configuration and troubleshooting of Virtual environment VMware v5.5 with Windows Server 2008, 2012 R2.
• Administration of Microsoft Threat Management Gateway 2010 (TMG) and Kaspersky Security Center 10.
• Providing secure internet access to users with end point control in TMG proxy server and Kaspersky Security Center in collaboration
•Provide all kind of back end support of the whole south region of TAC Team.
•Installation & configuration on Cisco & Maipu 8xx, 18xx and 29xx Series and different routers of ADSL with PPPoE, Router IPs, with NAT, DHCP Server, VLANs and their troubleshooting.
•Coordinate with Fiber vendors to restore / troubleshooting the links.
•Troubleshooting LAN/WAN Issues at 24x7 Managed Services Helpdesk.
•Monitoring connectivity of all clients in south region by using different NMS (Huawei NMS, Solar Winds) and MRTG.
•Remotely troubleshoot the Cisco routers or visit client premises to carry out the issues actively.
•Worked on Network Projects of M/s Abbot, Allied Bank Ltd, Habib Bank, DP World, Gul Ahmed Textiles, Pepsi Cola Beverages Pakistan, United Bank Ltd.
•Documenting and maintaining project detailed Word, Excel and Visio sheets.